Frequently Asked Questions

General FAQs

• There are open spots on my roster, but customers aren't able to sign up. How can they register?
• Making Schedule Adjustments with Bookings
• I can't edit a membership plan for my customers. Why?
• Managing Rush Registrations
• Top 10 Most Asked Questions - Winter Edition
• End of Year Summary for Your Customers

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Account FAQs

• I'm a new provider. How do I sign in?
• Why does my account need additional verification?
• Sales Tax Certificate & Tax Exemption Filing
• What happens if I miss one or more Sawyer for Business subscription payment?
• What is Sawyer’s cancelation policy?
• How do I cancel my Sawyer subscription?

Banking and Payment FAQs

• Disputed Credit Card Charges FAQ
• Can I refund the Sawyer Booking Fee for a customer?
• Do I pay taxes on the Sawyer Booking Fee?
• How Can I Invoice Customers?
• When do I get paid for transactions?

Activity FAQs

• New Order vs. Add Student
• Cancel a Class vs. Delete the Scheduled Activity?
• How Can I Display a Scheduled Activity to Customers But Prevent them from Registering?
• FAQ: How Do I Set Up Private Lessons?
• How Can I Sell Half-Semesters?
• What's the Difference Between Semesters and Camps/Events?

Reviews FAQs

• Sawyer Reviews Policy
• Reviews FAQs

SEO FAQs

• How to claim your Google My Business Account