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  1. Sawyer for Business Support
  2. Frequently Asked Questions

Frequently Asked Questions

General FAQs

  • There are open spots on my roster, but customers aren't able to sign up. How can they register?
  • I need to change my schedule dates, but I have bookings in the time frame. What's the best way to make changes?
  • I can't edit a membership plan for my customers. Why?
  • Existing provider pricing FAQ
  • Email Marketing Subscriptions FAQ
  • Photo uploading guide for activities and your business profile
See all 15 articles

Account FAQs

  • I'm a new provider. How do I sign in?
  • Why does my account need additional verification?
  • What is Sawyer’s cancelation policy?
  • How do I cancel my Sawyer subscription?

Banking and Payment FAQs

  • Communicating Refund Options With Parents
  • Disputed Credit Card Charges FAQ
  • Can I refund the Sawyer Booking Fee for a customer?
  • Do I pay taxes on the Sawyer Booking Fee?
  • How Can I Invoice Customers?
  • When do I get paid for transactions?

Activity FAQs

  • New Order vs. Add Student
  • Cancel a Class vs. Delete the Scheduled Activity?
  • How Can I Display a Scheduled Activity to Customers But Prevent them from Registering?
  • FAQ: How Do I Set Up Private Lessons?
  • How Can I Sell Half-Semesters?
  • What's the Difference Between Semesters and Camps/Events?

Reviews FAQs

  • Sawyer Reviews Policy
  • Reviews FAQs

SEO FAQs

  • How to claim your Google My Business Account
  • How to keep your Google My Business up to date during COVID-19
Sawyer for Business Support