The Sawyer Booking Fee is non-refundable and is solely controlled by Sawyer. This is separate from the costs and services provided by your business as the fee is paid directly to Sawyer in a separate transaction that appears on the customer’s bank statement. Any refund or cancellation for your business is considered a separate transaction and you will not have the ability or access to refund the Sawyer Booking Fee.
If a customer has additional questions about the Sawyer Booking fee, we’re here to help! Here is a resource you can share that explains more about the fee and how it is used: https://help.hisawyer.com/en/articles/11105560-sawyer-booking-fee