📝 Overview
The Custom Branded App (CBA) is a white-labeled mobile application that gives your clients a dedicated, branded experience for activity registration, communications, and updates — all connected to your account.
Once your CBA subscription is active, you can access the Admin Console directly from your portal to configure and manage your app. You can also view your subscription details and manage cancellation from your Subscription page.
⚠️ The Custom Branded App is not self-activated. To get started, contact your Sawyer Customer Success or Account Manager to have your subscription enabled.
🛠️ Getting Started with the Custom Branded App
Learn how to access the Admin Console from your portal and log in for the first time.
Once your CBA subscription has been activated, an Integrations icon will appear in your portal navigation. This is your entry point to the Admin Console — the tool used to configure and manage all aspects of your Custom Branded App.
🔍 Locating the Custom Branded App
Click here to learn how to locate the Custom Branded App
Click here to learn how to locate the Custom Branded App
Log in to your Sawyer portal.
In the the top right corner select the Integrations icon.
A drop down will open. Select Custom App from the dropdown. The Admin Console will open in a new browser tab.
💡 The Integrations icon only appears when you have an active CBA subscription. If you do not see it, your subscription may not yet be active — contact your Sawyer Customer Success or Account Manager.
🖥️ Logging In to the Admin Console for the First Time
Click the arrow to learn how to log in for the first time
Click the arrow to learn how to log in for the first time
Navigate to the Admin Console at custom-app-console.hisawyer.com. You can do this by either by clicking Custom App from the Integrations dropdown in your portal, or by navigating to the page directly.
Select I'm creating my app for the first time.
When prompted, authenticate using the email address associated with your Sawyer account. You must use the same email address associated with your Sawyer account to authenticate. Using a different email address will prevent access.
Complete your password and two-factor authentication (2FA) as prompted.
Once you're logged in, you can add additional users to your Admin Console account from within the platform.
📍 Viewing your Custom Branded App Subscription
Learn where to find your CBA subscription details in the portal.
You can view your Custom Branded App subscription details at any time from your portal Subscription page.
Click the arrow to learn how to view your Custom Branded App Subscription
Click the arrow to learn how to view your Custom Branded App Subscription
To access your subscription details:
In your portal, navigate to Business Settings.
Select the Subscription tab.
Scroll to the Custom Branded App section.
Here you will see your current subscription details, including your monthly price and next billing date.
🧠 Example: Custom App — $129/month — Next billing date: June 15, 2026.
💡 The Custom Branded App subscription is billed separately from your main Sawyer subscription, but uses the same payment method on file.
⚙️ Cancelling your Custom Branded App Subscription
Learn how to cancel your Custom Branded App subscription from the portal.
If you need to cancel your Custom Branded App subscription, you can do so directly from your Subscription page — no need to contact support.
Click the arrow to learn how to cancel your Custom Branded App Subscription
Click the arrow to learn how to cancel your Custom Branded App Subscription
In your portal, navigate to Business Settings.
Select the Subscription tab.
Scroll to the Custom Branded App section.
Click the Cancel Custom App option.
A confirmation modal will appear. Review the details and click Cancel Add-on to confirm.
A success message will confirm your cancellation has been submitted.
⚠️ Cancellation takes effect at the end of your current billing cycle — not immediately. You will retain full access to the Admin Console and your Custom Branded App until the last day of your paid billing period.
Once your billing period ends and your subscription is fully inactive, the Custom Branded App section will no longer appear on your Subscription page, and the Integrations icon will be removed from your portal navigation.
✅ Go-live checklist
Use this list before you invite real members in.
Click the arrow to double-check your setup before you invite real members in
Click the arrow to double-check your setup before you invite real members in
1️⃣ Branding & navigation
App name, business name, logo and colors are set correctly.
Bottom navigation features are finalized.
Side navigation contains any secondary features
2️⃣ Team & access
Owners/admins understand how to log into the Admin Console.
Team members who need app admin tools can access Admin → Schedule and other relevant screens.
There’s a clear internal owner for ongoing content updates
3️⃣ Content & communication
At least one class, camp or activity category with content exists.
At least one activity exists.
A basic set of Custom Pages have been created (e.g. About, Help).
4️⃣ Testing
An admin/staff member has tested the app on a real device.
You’ve checked basic flows and notifications at least once.
ℹ️ Custom Branded App Additional Help
⚠️ You will need to be logged into your admin console to be able to access these. Follow this link to go to the admin console.
Here you can find a general overview of what you can do with the admin console
Manage your app users and organize them into groups using the Admin Console Users section. Learn how to view user data, edit user profiles, and create user groups.
Keep members informed with Updates—a news section for sharing announcements, pricing changes, and content. Organize updates with categories, schedule releases, and target specific groups.
Customize your app's look and feel in the Design section. Set brand colors, upload your logo and app icon, and preview changes in real-time with the app preview.
Choose which features appear in your app's bottom menu and side navigation. Control what users can access, customize feature names, and organize menus to prioritize functionality.
Send quick notifications to keep users engaged. Schedule one-time or recurring messages, target specific groups or all users, and link directly to app pages.
Use Chat to communicate one-on-one with users, staff, or groups. Send messages, media, and memberships. Create group chats manually or from user groups, and broadcast messages to multiple recipients.
Here you can find information on Updates, Referral Offers, Chat, Custom Pages, and Schedules.
Create custom pages to host dedicated content for specific areas of your business like promotional content, testimonials, or instructor bios. Organize with categories, schedule releases, and target specific user groups.
Here you can find information on Updates, Referral Offers, Chat, Custom Pages, and Schedules.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
How do I get the Custom Branded App?
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Click the arrow to see the answer
Contact your Sawyer Customer Success or Account Manager to have your Custom Branded App subscription enabled. Providers cannot self-activate the CBA — a Sawyer team member sets it up on your behalf.
How much does the Custom Branded App cost?
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Click the arrow to see the answer
The Custom Branded App includes a one-time setup fee of $199, plus a recurring monthly charge of $129. Your first charge (setup fee + first month) will be processed on the subscription start date confirmed by your Sawyer team.
When will I be charged for the first time?
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Click the arrow to see the answer
Your first charge is processed on the subscription start date set up by your Sawyer team. If no start date was specified, billing begins immediately upon activation.
What activities are supported in the Custom Branded App?
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Click the arrow to see the answer
The app supports Semesters and Camps, including drop-ins, full sessions, payment plans, and free activities. Clients can browse activity listings, view details, add to cart, apply coupons, and complete checkout within the app.
⛔️ Makeups, Parties, and Appointments are not currently supported in the Custom Branded App.
Will my clients' form field answers sync between the app and my portal?
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Click the arrow to see the answer
Yes. Form field answers entered in the app sync to your portal, and answers entered in your portal sync to the app.
Will chat messages from the app appear in my portal?
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Click the arrow to see the answer
No. Chat within the Admin Console app is not synced to your portal messaging system. These are separate communication channels at this time.
What happens after I cancel my subscription?
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Click the arrow to see the answer
After cancellation, you will retain access to the Admin Console and your Custom Branded App through the end of your current billing period. Once your subscription is fully ended, the Custom Branded App section will be removed from your Subscription page and the Integrations icon will no longer appear in your portal navigation.
Can I switch my payment method for the Custom Branded App?
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Click the arrow to see the answer
The Custom Branded App is billed to the same payment method on file for your Sawyer subscription. If you need to update your payment method or switch between payment types for your CBA subscription, contact your Sawyer Customer Success or Account Manager for assistance.