📝 Overview

Sawyer charges fees at multiple levels: subscription plans, website builder services, payment processing, and marketplace/booking fees. This article explains each fee type, how they're calculated, and where they appear in your transactions and customer orders.

📦Sawyer Subscription Plan

Click the arrow to learn more about

When you partner with Sawyer, you will select a pricing plan and tier of access that best suits your business needs. This is a recurring subscription charge that can be paid month to month or annually. For more information, please see https://www.hisawyer.com/for-business/pricing or read more about our available plans here.

💻 Sawyer Website Builder

Click the arrow to learn more about Sawyer Website Builder

We now have the option for Sawyer businesses to create and manage their website through Daysmart Pro Tools. Pricing is $15 per month. Learn more about the options here.

🏛️ Sales Tax on Subscription Fees

Click the arrow to learn more about Sales Tax on Subscription Fees

As of December 1st, 2024, Sawyer subscription payments will be required to include state-mandated sales tax, where and when applicable, to align with industry standard regulatory practices. To prepare for this requirement, we ask that you verify your business account address to ensure the correct sales tax amount is assessed.

If your business is exempt from sales tax, you can upload a certificate to your account for approval.

💳 Credit Card Processing

Click the arrow to learn more about Credit Card Processing Fees

Fees applied per transaction through our payment processor, Stripe. This rate is deducted prior to any payouts sent to your bank account. You can view the fees deducted in your financial reports using the applicable fees column.

The current processing rate for new accounts (sold on or after June 1st, 2026) is 3% + .30 per transaction.

💸 ACH Payments

Click the arrow to learn more about ACH Payments

If your business has activated the use of ACH payments, each ACH payment is .8% per transaction with a max fee of $5. Account authorization fee of $1.50 applies when a new bank account is authorized. This rate is deducted prior to any payouts sent to your bank account.

🏪 Sawyer Marketplace Fee

Click the arrow to learn more about the Sawyer Marketplace Fee

If you are a business owner that opts-in to list your activities on the Sawyer Marketplace (hisawyer.com), any order booked directly on the Sawyer Marketplace will be subject to a Marketplace Fee outlined in your service agreement. Marketplace fees vary by pricing tier and level of access. This % take rate is deducted prior to any payouts sent to your bank account. The Sawyer Marketplace applies a 20% finder’s fee to the order amount at checkout. This fee is also applied to all future payments tied to that order, such as payment plans or monthly pricing for a semester. Making an activity public on the Sawyer platform makes it visible on both the Marketplace and the live view widget. However, the 20% Marketplace fee is only incurred if a customer completes their registration on the Marketplace. Orders placed via live view links or your widget do not incur this fee. To avoid the Marketplace fee for subsequent payments, you can cancel the original Marketplace order and create a new order using the '+New Order' feature. This ensures that future payments are processed outside the Marketplace.

🏷️ Custom Booking Fee

Providers now have the ability to create a customizable booking fee and charge customers either a percentage or a fixed amount at checkout. This fee will be applicable on orders placed through the widget and marketplace as well as new orders placed through the roster.

Click here the arrow to learn more about Custom Booking Fees

🪙 How to Set Up a Booking Fee

Click here to learn how to set up a custom booking fee

Login and navigate to the Financial section. Click on the new Fee section (it is disabled by default).
Toggle on the Enable Fee switch to open the booking fee settings.

The fee will only apply to new orders as it will charge one time per order at checkout.
Assign a name to your fee (for example: "Service Fee") We recommend doing research in your area to see what acceptable fee names businesses can consider. This is a required field.
- The name of the fee will appear with the fee amount at checkout.
- The name must be max 20 characters in length.
Add a description to the booking fee (for example "This fee helps us cover our overhead costs"). This is a required field.
- The description will appear as a tool tip with the fee.
- On Marketplace orders only, the tool tip description will be prefaced with "From the provider".
- The description must be max 110 characters in length.
Choose a type (Percentage or Fixed) and amount. This is a required field.
- If the option for a fixed fee type is selected, the provider can input a dollar amount to charge customers at checkout.
- The fixed fee amount can be any value greater than 0 that fits the dollars and cents format.
- If you chose a percentage, you can define what percent of the total order amount will be charged.
- The fee is added to the total order value, regardless of the number of items in the order.
Set a minimum order total.
- This is an optional field that enables you to set a minimum order total (ie. the total order value after any discounts and/or add-ons have been applied) For example below, any order totaling $60 or more will incur a $1.00 fee.
- The minimum order total needs to be a valid dollars and cents format
- Once you are finished, click Save and you will be alerted that the fee is live.
Editing the fee
- Editing the fee is simple. For example, you can change a fixed amount to percentage or update the amount at any time. You can also change the name and description of the fee. Once you click save, the updated fee will apply to any future orders.
Disabling the fee
- You can disable the fee at any time by toggling it to the off mode. This will remove the fee from all activities. If you decide to add a fee in the future, the previous fee you used will re-populate the page and you can either edit or save to continue.
A new line item will appear (if applicable) in the following places:
- Before checkout in your customer's cart (both on your website and on the Marketplace), above the Provider Total:
- On a new order page, above the order total:
- It will also be displayed on order receipts, printable receipts, order confirmation emails and as a separate line item in your Orders report.

⚠️ Important to Note:

Booking fees will not apply to products such as Parties, Memberships, Packs or Gift Cards nor will it apply to charges from Quick Charge.
Users who can access the fee page are limited to the following roles: Owner, Admin, Front Desk and Accountant.
When enabled, the fee will be applied to all live schedules and it can be edited, enabled and disabled at any time.

🎫 Sawyer Booking Fee

The Sawyer Booking Fee is a small, non-refundable service fee applied to eligible customer orders at checkout. This fee helps support Sawyer’s platform operations, including technology maintenance, compliance, and payment processing.

The fee is charged to the customer, not deducted from your business payouts, and cannot be waived or refunded.

By introducing a nominal customer Sawyer Booking fee across the platform, we are able to explore new ways to invest in the expansion of our product, maintain remarkable support for our customers, while keeping costs manageable for business owners and families alike. Learn more about this announcement here.

Click here to learn more about the Sawyer Booking Fee

🌟 Key Highlights

Fee is only charged when a customer places an order above $30.
Recurring billing, memberships, or initial membership or nonrenewable membership costs are excluded.
Charged per order, not per item.
Non-refundable once a booking is confirmed.
Visible to customers at checkout, in their confirmation email, and in order history.
Does not reduce your payout — Sawyer collects the fee separately.
Cannot be waived by providers.

💲 Fee Structure

Orders on business websites (via Sawyer Widget)

$1.99 for orders over $30 and up to $100
$3.99 for orders over $100

Orders on the Sawyer Marketplace (hisawyer.com)

$2.99 for orders over $30 and up to $100
$3.99 for orders over $100

💡 The booking fee is only charged when a customer places an order above the $30 threshold. Orders below this amount, or those using recurring billing or memberships, are excluded.

*Booking fees may vary and are subject to change

🛍️ What Orders Are Subject to the Fee

✅ The booking fee applies to:

Single-order bookings made through Sawyer’s Marketplace or via a business’s Sawyer widget.

❌ The fee does not apply to:

Orders $30 or less
Recurring payments (e.g., memberships, subscriptions, or automatic payment plans)
Initial membership purchases or on any non-renewable membership purchases
Certain products such as gift cards, class packs, birthday parties or private events
ACH Orders
Charges placed on Provider orders via the Roster using +New Order, Receive Payment or via Quick Charge

🔎 Where the Fee Appears

Providers can view this information on a customer's individual order receipt but not in their transaction reports or any other banking details.

Customers will see the Sawyer Booking Fee:

Booking Details on the Widget

Click here to see the fee within the Booking Details on the Widget

Customers will be able to see "Fees calculated in cart" in the Booking Details section. There is a tooltip that will explain which fees apply to the order.

The tool tip displays the fees information for both Provider Fees and Sawyer Booking Fees.

When the tool tip is selected:

Checkout Cart

Click here to view the fee within the Checkout Cart

The cart page will now display an order summary section to summarize the price of order which includes the Sawyer Booking Fee.

The order summary displays:

Provider name, Provider total - This is the same as the total in the Cart section above.
Sawyer Booking Fee
- This displays as “Est. Sawyer Booking Fee”. This is listed as estimated or “Est.” due to the fee only being applicable to credit card purchases, which can be changed on the checkout page.
- There’s an “i” tooltip that will explain the Sawyer Booking Fee.
- The fee amount (of $1.99 or $3.99) will be based on the Order total.
Total - This is the sum of the provider total and the estimated Sawyer Booking Fee.

With the tool tip selected:

Order Confirmation Email

Click here to view the fee within an Order Confirmation Email

On the order confirmation email it will mention "The charge from this provider will appear on your statement as "SAWYER - SAWYERTHEATER". The Sawyer Booking Fee ($1.99) was charged separately for this order on (applicable date).

Order Receipts when Viewing My Account

Click here to view the fee within Order Receipts when Viewing My Account

Below the Checkout Total it reads "A Sawyer Booking Fee ($1.99) was charged separately for this order on (applicable date).

Customer's Personal Bank Statements

Click here to view the fee within the Customer's Personal Bank Statements

The customer will see two separate transactions on their bank statement after they checkout:

The total price of the items, fees, and services booked with the activity provider $(TOTAL) SAWYER* BUSINESS NAME
The Sawyer Booking Fee
$1.99 SAWYER* BOOKING FEE

🙋‍♀️ Customer Transparency

Click here to learn more about how we inform the customer

Sawyer displays the booking fee clearly at checkout so customers know exactly what they’re paying for. The fee supports the continued improvement and security of the Sawyer platform — not a charge from your business.

🏢 Business Impact

Click here to learn more about business impact

Sawyer’s testing and data analysis found no significant negative impact on conversion rates or customer satisfaction after introducing the fee. Providers continue to see consistent booking patterns, demonstrating that the transparent presentation helps maintain trust and confidence.

Before making this decision, we consulted with leaders in the e-commerce industry, spoke to Sawyer business owners, and tested on the marketplace to gather as much customer booking data before rolling this out across our platform.

Here are our findings:

On July 18th, 2022 we rolled out Sawyer Booking Fees on the Sawyer Marketplace (hisawyer.com) on marketplace orders above $10.
During this time, we’ve tested a variety of prices and saw no decline in customer purchasing rates after adding the Sawyer Booking Fee.
We received no customer complaints or concerning emails.
Our test indicated that consumer behavior is shifting to being accustomed to paying for the convenience of booking online.

💵 Refund Policy

Click here to learn more about our refund policy for the Sawyer Booking Fee

The Sawyer Booking Fee is non-refundable, even if a customer cancels or reschedules a class.

If you issue a refund for the class or service, the booking fee portion will not be refunded — it remains a separate, completed transaction between the customer and Sawyer.

🔵 Absorbing, Waiving & Discounting the Fee

Click here to learn more about Absorbing, Waiving or Discounting the Fee

If you are a business that would like to discuss options for absorbing the fee on behalf of your customers or have additional questions about our fee policies, please email our support team at [email protected] or by live chat. During operating hours, click on the blue smiley face icon found in the bottom right corner of the screen.

At this time, we do not currently support the ability for businesses to waive or discount the Sawyer Booking Fee on behalf of their customers.

🪙 Taxes

Click here to learn about taxes and the Sawyer Booking Fee

As the fee is a separate charge between the customer and Sawyer, providers do not pay taxes on it. It’s not part of your revenue or taxable income.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.