📝 Overview

The Sawyer Booking Fee is a small, non-refundable service fee applied to eligible customer orders at checkout. This fee helps support Sawyer’s platform operations, including technology maintenance, compliance, and payment processing.

The fee is charged to the customer, not deducted from your business payouts, and cannot be waived or refunded.

By introducing a nominal customer Sawyer Booking fee across the platform, we are able to explore new ways to invest in the expansion of our product, maintain remarkable support for our customers, while keeping costs manageable for business owners and families alike. Learn more about this announcement here.

🌟 Key Highlights

Fee is only charged when a customer places an order above $30.
Recurring billing, memberships, or initial membership or nonrenewable membership costs are excluded.
Charged per order, not per item.
Non-refundable once a booking is confirmed.
Visible to customers at checkout, in their confirmation email, and in order history.
Does not reduce your payout — Sawyer collects the fee separately.
Cannot be waived by providers.

💲 Fee Structure

Orders on business websites (via Sawyer Widget)

$1.99 for orders over $30 and up to $100
$3.99 for orders over $100

Orders on the Sawyer Marketplace (hisawyer.com)

$2.99 for orders over $30 and up to $100
$3.99 for orders over $100

💡 The booking fee is only charged when a customer places an order above the $30 threshold. Orders below this amount, or those using recurring billing or memberships, are excluded.

*Booking fees may vary and are subject to change

🛍️ What Orders Are Subject to the Fee

✅ The booking fee applies to:

Single-order bookings made through Sawyer’s Marketplace or via a business’s Sawyer widget.

❌ The fee does not apply to:

Orders $30 or less
Recurring payments (e.g., memberships, subscriptions, or automatic payment plans)
Initial membership purchases or on any non-renewable membership purchases
Certain products such as gift cards, class packs, birthday parties or private events
Charges placed on Provider orders via the Roster using +New Order, Receive Payment or via Quick Charge

🔎 Where the Fee Appears

Providers can view this information on a customer's individual order receipt but not in their transaction reports or any other banking details.

Customers will see the Sawyer Booking Fee:

Booking Details on the Widget

Click here to see the fee within the Booking Details on the Widget

Customers will be able to see "Fees calculated in cart" in the Booking Details section. There is a tooltip that will explain which fees apply to the order.

The tool tip displays the fees information for both Provider Fees and Sawyer Booking Fees.

When the tool tip is selected:

Checkout Cart

Click here to view the fee within the Checkout Cart

The cart page will now display an order summary section to summarize the price of order which includes the Sawyer Booking Fee.

The order summary displays:

Provider name, Provider total - This is the same as the total in the Cart section above.
Sawyer Booking Fee
- This displays as “Est. Sawyer Booking Fee”. This is listed as estimated or “Est.” due to the fee only being applicable to credit card purchases, which can be changed on the checkout page.
- There’s an “i” tooltip that will explain the Sawyer Booking Fee.
- The fee amount (of $1.99 or $3.99) will be based on the Order total.
Total - This is the sum of the provider total and the estimated Sawyer Booking Fee.

With the tool tip selected:

Order Confirmation Email

Click here to view the fee within an Order Confirmation Email

On the order confirmation email it will mention "The charge from this provider will appear on your statement as "SAWYER - SAWYERTHEATER". The Sawyer Booking Fee ($1.99) was charged separately for this order on (applicable date).

Order Receipts when Viewing My Account

Click here to view the fee within Order Receipts when Viewing My Account

Below the Checkout Total it reads "A Sawyer Booking Fee ($1.99) was charged separately for this order on (applicable date).

Customer's Personal Bank Statements

Click here to view the fee within the Customer's Personal Bank Statements

The customer will see two separate transactions on their bank statement after they checkout:

The total price of the items, fees, and services booked with the activity provider $(TOTAL) SAWYER* BUSINESS NAME
The Sawyer Booking Fee
$1.99 SAWYER* BOOKING FEE

🙋‍♀️ Customer Transparency

Click here to learn more about how we inform the customer

Sawyer displays the booking fee clearly at checkout so customers know exactly what they’re paying for. The fee supports the continued improvement and security of the Sawyer platform — not a charge from your business.

🏢 Business Impact

Click here to learn more about business impact

Sawyer’s testing and data analysis found no significant negative impact on conversion rates or customer satisfaction after introducing the fee. Providers continue to see consistent booking patterns, demonstrating that the transparent presentation helps maintain trust and confidence.

Before making this decision, we consulted with leaders in the e-commerce industry, spoke to Sawyer business owners, and tested on the marketplace to gather as much customer booking data before rolling this out across our platform.

Here are our findings:

On July 18th, 2022 we rolled out Sawyer Booking Fees on the Sawyer Marketplace (hisawyer.com) on marketplace orders above $10.
During this time, we’ve tested a variety of prices and saw no decline in customer purchasing rates after adding the Sawyer Booking Fee.
We received no customer complaints or concerning emails.
Our test indicated that consumer behavior is shifting to being accustomed to paying for the convenience of booking online.

💵 Refund Policy

Click here to learn more about our refund policy for the Sawyer Booking Fee

The Sawyer Booking Fee is non-refundable, even if a customer cancels or reschedules a class.

If you issue a refund for the class or service, the booking fee portion will not be refunded — it remains a separate, completed transaction between the customer and Sawyer.

🔵 Absorbing, Waiving & Discounting the Fee

Click here to learn more about Absorbing, Waiving or Discounting the Fee

If you are a business that would like to discuss options for absorbing the fee on behalf of your customers or have additional questions about our fee policies, please email our support team at [email protected] or by live chat. During operating hours, click on the blue smiley face icon found in the bottom right corner of the screen.

At this time, we do not currently support the ability for businesses to waive or discount the Sawyer Booking Fee on behalf of their customers.

🪙 Taxes

Click here to learn about taxes and the Sawyer Booking Fee

As the fee is a separate charge between the customer and Sawyer, providers do not pay taxes on it. It’s not part of your revenue or taxable income.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be

Click the arrow to view frequently asked questions