✍️Note: The Makeups setting is only accessible to owners and admins. When the setting is turned off, you will not be able to view or issue makeup tokens, and customers will not be able to view or redeem any tokens they have.

Once Makeups is enabled, additional settings will appear. Configure these before you begin issuing tokens.

✍️Note: Settings apply to tokens issued going forward. If you update your settings later, the changes will only apply to newly issued tokens — not tokens that have already been sent.

This determines how long a token is valid. The customer must use the token and complete the new booking before the expiration date.

This determines which activities a token can be used to book.

🧠 Example: Any activity: A participant misses Sensory Art. With this setting, they could use their token to book Music + Movement instead.

🧠 Example: Original activity only: A participant misses Ballet on Tuesday. With this setting, they can use their token to book Ballet on Friday, but not a different activity.

This is the email address that will receive notifications when a makeup token is issued and when a customer submits a cancellation request.

✍️Note: This email setting also applies to cancellation request notifications, even if you later turn off the Makeups feature. It defaults to the first owner on the account.

By default, all scheduled Semester and Camp/Event activities are eligible for makeup bookings. If you'd like to prevent a specific scheduled activity from being booked with a token, you can disable it at the scheduled activity level.

✍️Note: This setting is only visible when the Makeups feature is enabled. If you later disable Makeups, the configuration for each activity will be remembered.

Disabling this setting means customers will not be able to use a makeup token to book that scheduled activity. This applies to all instances of the activity, including any edited instances.

✍️Notes:

✍️Notes:

The Bookings tab on a client profile now includes an Attendance column, giving you a quick at-a-glance view of a participant's attendance across all their bookings. Attendance statuses include: Not Taken, Present, Absent, Checked In, and Checked Out.

This column reflects the most current attendance status and updates automatically when attendance is recorded. You can view this from the main Client profile (which shows all associated profiles) or from an individual Adult or Child profile.

When the Makeups feature is enabled, a Makeups tab appears on the client profile.

The Makeups tab displays all active, used, and expired tokens, sorted in the following order: Active first (soonest expiring at top), then Used, then Expired.

Each token displays:

Expanding a token will also show: token eligibility restrictions, the name of the staff member who issued the token, the issue date, and any internal notes added at the time of issue.

Makeup bookings can be cancelled or transferred the same way as standard bookings. They are not associated with an order.

You can update the expiration date on any token by selecting the edit option below the expiration date on the token.

✍️Notes:

A dedicated Makeups Report is available and can be accessed from either the Financials tab or the Reports tab. The report is sent to you via email and includes the following details for all active, used, and expired tokens across all clients:

The Bookings Report includes an Is Makeup column (located between the "Booked with Pack" and "Is Free Trial" columns) with a value of true or false for each booking. All other columns remain the same as a standard booking entry.
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Additionally, makeup bookings will display a Makeups label on the roster so instructors can easily identify them. This label appears on both the Booked and Cancelled tabs.

Customers can view their active makeup tokens in two places:

In both locations, customers will only see tokens that are unused and unexpired. Tokens are displayed in chronological order with the most recently issued token at the top. Each token shows the participant name, expiration date, token eligibility, and the details of the original booking it was issued for.

Customers redeem tokens from either the My Account page or the provider widget. The experience is the same from both entry points.

Navigating to the activity's page directly will not apply the token.

Once booked, the token will no longer appear on the customer's Makeups page. The customer and all provider users opted into email communications will receive a booking confirmation email with a link to view their calendar.

Token eligibility is determined by the following rules:

No. The Send Makeup Token option is only available on the Booked and Cancelled tabs of the roster. It is not available for waitlisted participants.

Updated settings only apply to tokens issued after the change is made. Any tokens that have already been sent will retain the settings that were in place at the time they were issued.

Tokens cannot be deleted. However, you can effectively cancel a token by editing the expiration date and setting it to today's date. The customer will no longer be able to redeem it.

Your sub-settings (token expiration, eligible activities, and email recipient) will be

remembered and restored when you re-enable the feature.

No, but the token expiration date is visible to the customer when they view their tokens in their account.

No. Makeup tokens can only be used for Semester and Camp/Event activity sessions. Appointments are not supported at this time.

No. Only owners and admins can access the Settings page to enable Makeups. However, instructors can view a participant's Makeups tab and attendance history on the client profile.

Makeup bookings can be cancelled or transferred the same way as a standard booking. Keep in mind that makeup bookings are not associated with an order, so no refund will be issued upon cancellation.

Yes, if activity reminders are configured, customers will receive them for makeup bookings just like any other booking.

If there are forms or agreements associated with the activity, they will be accessible in the customer's profile after booking. Customers are not prompted to complete them during the redemption flow.