📝 Overview

Your presence on the Sawyer Marketplace is made up of provider pages — the public-facing pages families use to find, learn about, and book your activities. This article covers the types of provider pages available, how to set them up for the best visibility, and the marketplace policies and refund procedures that govern your account.

🗂️ Types of Provider Pages

Your business can have two types of provider pages on the Sawyer Marketplace: a brand page and one or more location pages.

Click here to learn about the different pages that represent your business on the Sawyer Marketplace.

Brand Pages

Your brand page is your business's main presence on the Sawyer Marketplace. It displays your business name, description, locations, contact information, reviews, and details such as the age ranges your business serves. Your brand page pulls together information from all of your locations into one place.

You control the information displayed on your brand page from your Business Account page within your Sawyer portal. To access it, click here.

Location Pages

For every active location you operate — whether in person or online — you will have an individual location page on the Sawyer Marketplace. Location pages reflect the specific details of each place you operate from. You can manage your location pages by adding and deactivating locations under Listings. Learn more about managing locations here.

🛠️ Setting Up Your Provider Page

A complete and detailed provider page helps families find your business on the Sawyer Marketplace and in search engines like Google.

Click here to learn how to complete your provider page so families can find and learn about your business.

Business Name

Your business name appears bolded at the top of your brand page. Make sure it is accurate and up to date in your account settings.

Business Description

Your business description is one of the most important parts of your provider page. A detailed description helps your page rank in search engine results by allowing search engines to pick up on relevant words and phrases about your business — this is called search engine optimization (SEO). The more specific and thorough your description, the more likely families are to find you.

When writing your description, cover the following:

Mission Statement — Write one or two sentences that describe your business. Keep it brief and let your website tell the fuller story.
Activities — Highlight the variety of classes and activities you offer, especially those that set you apart or have received strong feedback from your clients.
Education — Describe what children will learn or experience in your classes and what larger skills they will build.
Locations — Mention the locations where you offer activities. Make sure to disable any locations you no longer use in your settings.
Age Ranges — Specify what ages your activities are designed for so families can quickly determine if your offerings are a good fit.

Business Photo

Upload the main photo you would like used on your provider card on the Sawyer Marketplace. This is the image families will see when browsing.

Business Logo

Upload your business logo. This will be used across Sawyer to represent your business.

Brand Photos

You can upload up to 5 photos to be showcased on your brand page. The first image uploaded will be your main photo.

⚠️ All 5 photos must be uploaded in order for them to display on your brand page.

Contact Information

Once your business profile is written, review the following in your Settings to make sure everything is accurate. These details appear as icons beneath your business description on your brand page:

Confirm your contact details are correct
Set the age range your business serves so families can see it at a glance
Add your social media profiles to help families get to know you
Disable any locations you no longer use

Social Profiles

In Settings, add links to your X (formerly Twitter), Facebook, and Instagram accounts to help families connect with your business beyond the Marketplace.

Activity Hashtags

Hashtags associated with your activities will automatically appear below your business description on your brand page. Learn more about activity hashtags here.

Upcoming Classes

Any upcoming activities you have available for purchase on the Sawyer Marketplace will appear on your brand page. Private scheduled activities will not display.

Reviews

Reviews left by families for your activities will appear on your brand page. Learn more about reviews here.

📋 Marketplace Policies

Click here to learn about the standards and expectations that govern your account on the Sawyer Marketplace.

Sawyer is focused on creating and maintaining a simple and delightful experience for parents and families. It is an honor and privilege to work with children, families, and talented business owners who share their passion with the communities they serve. The relationship between Sawyer and its providers is built on trust, and the expectation is that all actions remain consistent with maintaining a fair and welcoming marketplace.

The provider agreement and the terms outlined here are centered on ensuring the Sawyer Marketplace remains a fair community. They do not spell out every conceivable situation or scenario — if ambiguity arises, Sawyer is committed to working with providers to create additional clarity. As a provider, you are expected to interact with parents in good faith and in a manner consistent with the shared goal of delivering a positive, remarkable experience for families.

In instances where a provider is believed to be — whether inadvertently or intentionally — acting outside of this agreement, Sawyer will first strive to work together to correct the specific issue. This includes a review process in which Sawyer will work with you directly to establish a service improvement strategy and timeline to return your account to good standing. After the determined review period, if service standards are still not met, Sawyer reserves the right to terminate your marketplace account.

Sawyer commits to being available to quickly and efficiently resolve issues to the best of their ability, and trusts that providers will act in the same manner when working with parents.

💸 Refund Policy

Click here to learn how refund requests are handled for orders placed on the Sawyer Marketplace.

While each provider is responsible for setting their own policies and terms for their business and activities, the following outlines how refunds are handled for orders placed on the Sawyer Marketplace.

Within the Cancellation Window

If a parent submits a refund request within 24–48 hours of making a purchase on the Sawyer Marketplace, the Sawyer support team will handle the refund request directly.

💡 Sawyer's support team is available Monday–Friday, 9:00 AM–5:00 PM EST. Requests submitted outside of these hours will be handled on the next business day.

Beyond the Cancellation Window

If a parent is beyond the marketplace cancellation window, they are subject to your individual provider policies and terms. In this case, the parent will be directed to you directly for a resolution.

Issues with a Service Experience

Sawyer takes parent feedback seriously. If a parent feels they have had a negative experience with a provider and has not received a response or resolution directly from you, they may submit a claim to [email protected].

When a claim is submitted:

Sawyer will contact both parties to gather specific details and work to mediate a quick and suitable resolution.
In the rare event that a resolution is not reached within 48 hours of the claim being submitted, Sawyer reserves the right to issue a refund to the parent on the provider's behalf for the following reasons:
- Class cancellation
- Instructor no-show

⚠️ You will be notified of any decision made and if a purchase has been refunded. Please note that parent refunds may take up to 10–15 business days to process.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.