📝 Overview

Learn how to view the flow of money that comes into your account through the platform and is transferred to your bank. By default, payouts are processed on a weekly basis, but you can choose other schedules depending on your subscription tier. You can typically expect to receive payouts directly into your connected bank account 2–3 business days after the payout is processed.

To view your payout information and manage your account, navigate to the Financials tab and then choosing Banking.

💰 Viewing Your Payouts

When you open the Banking section, you'll see payout information displayed at the top of the page.

Pending Payout Amount

The pending payout amount includes future payouts to your account that may be broken up across multiple upcoming deposits. This amount does not include payouts that are already in transit to your bank.

In-Transit Amounts

In-transit amounts will be listed as soon as they're confirmed for transfer. Each payout displayed includes the total payout amount as well as a breakdown of the orders and fees included in that particular payout.

Payout Dates

Payout dates refer to the date the payout lands in your bank account. If a payout is still in transit, the date shown is the expected arrival date.

If you do not see a specific date for a pending payout, this typically means those payouts are still being processed and haven't been assigned specific transfer dates yet. Once processing begins, you'll see the expected dates when those funds will land in your account.

Exporting Payout Reports

To export a report of all payouts, click Export Transfers. You can also export a report of payouts between a specific date range by selecting the date range and then clicking Export Transfers.

⌛ Payout Schedule Options

Your subscription tier determines which payout schedules are available to you.

Launch Tier - Payouts are processed weekly by default. You can also request monthly payouts.

Grow and Scale Tiers - Payouts are set to weekly by default, but you have the option to choose:
- Daily — Payouts processed every business day
- Weekly — Payouts processed on your specified day of the week
- Monthly — Payouts processed on your specified day of the month

Changing Your Payout Schedule

To adjust your payout schedule, email [email protected]

📊 Payout Reporting & Dashboards

If you're on the Grow or Scale tier, you can access detailed payout information through your reporting dashboards.

Banking Hub Tab

In your account, go to Reports, then scroll down below the graphs and select the Banking Hub tab. Here you'll find:

Net Revenue Deposited to Bank — Chart showing revenue amounts deposited by month and date
Payout Activity — Chart showing amounts paid and amounts in transit

Reporting Dashboards 2.0

The updated reporting dashboards provide additional options to explore bank transfer data:

View high-level summary data for each paid and in-transit payout
View net revenue amounts deposited by month and date
Drill down into specific details found in the Bank Transfers report

Learn more about these improvements in the New Revenue Insights Dashboard article.

📧 Payout Confirmation Emails

When your account receives a payout for a withdrawal or direct deposit, you'll receive an automatic confirmation email with a link to view bank transfers. You can also view bank transfers directly in your account by going to the Financials tab and then choosing Banking.

The confirmation email includes the payout amount. Pay careful attention to the dollar amount:

Positive amount = Deposit
Negative amount = Withdrawal

💡 The language in confirmation emails doesn't currently change to reflect whether a transaction is a deposit or withdrawal, so review the dollar amount carefully.

🛠️ Troubleshooting

Not Receiving Payouts

If you're not receiving payouts, first check that your banking information is up-to-date. Navigate to Financials > Banking and verify your connected bank account details are correct.

Bank Holidays Affecting Payout Timing

Bank holidays will affect the timeline for payout processing. Payout batching, sending, and bank deposits occur on business days only. Weekends and bank holidays may extend arrival times by 1–2 business days.

Pending Payouts Without Dates

If a pending payout doesn't show a specific date, it typically means those payouts are still being processed and haven't been assigned specific transfer dates yet. Once processing begins, you'll see the expected dates when those funds will land in your account.

❓ Frequently Asked Questions

Find answers to common questions or additional details that may not be covered in the main instructions.