We get it - fees are a sensitive subject and cost is always top of mind for business owners and customers alike. Before making this decision, we consulted with leaders in the e-commerce industry, spoke to Sawyer business owners, and tested on the marketplace to gather as much customer booking data before rolling this out across our platform.
Here are our findings:
- On July 18th, 2022 we rolled out Sawyer Booking Fees on the Sawyer Marketplace (hisawyer.com) on marketplace orders above $10.
- During this time, we’ve tested a variety of prices and saw no decline in customer purchasing rates after adding the Sawyer Booking Fee.
- We received no customer complaints or concerning emails.
- Our test indicated that consumer behavior is shifting to being accustomed to paying for the convenience of booking online.
By introducing a nominal customer Sawyer Booking fee across the platform, we will be able to explore new ways to invest in the expansion of our product, maintain remarkable support for our customers, while keeping costs manageable for business owners and families alike. Across e-commerce platforms, in a year that prices have risen for all of us, online services fees have become more of the norm. Learn more about this announcement here.