The Sawyer Booking Fee is visible for all customers on the widget and on the Marketplace. It is also displayed at checkout, when completing orders across Sawyer provider accounts and when shopping on the Sawyer Marketplace (hisawyer.com).
Booking details on the widget
Customers will be able to see "Fees calculated in cart" in the Booking Details section. There is a tooltip that will explain which fees apply to the order.
The tool tip displays the fees information for both Provider Fees and Sawyer Booking Fees.
Here is what will appear when you click on the tooltip:
Checkout cart
The cart page will now display an order summary section to summarize the price of order which includes the Sawyer Booking Fee.
The order summary displays:
Provider name, Provider total (this is the same as the total in the Cart section above.
Sawyer Booking Fee
This displays as “Est. Sawyer Booking Fee”. This is listed as estimated or “Est.” due to the fee only being applicable to credit card purchases, which can be changed on the checkout page.
There’s an “i” tooltip that will explain the Sawyer Booking Fee.
The fee amount (of $1.99 or $3.99) will be based on the Order total.
Total
This is the sum of the provider total and the estimated Sawyer Booking Fee.
Here is an example with the tooltip:
Customers will also see the booking fee details on their order confirmation email and on order receipts when viewing their My Account orders page.
Order Confirmation Email
Order Details View
As a business owner, you will only see this reflected on customer order details and printable receipts but not on financial reports as the Sawyer Booking Fee is paid directly to Sawyer and therefore not included in your gross revenue.
To view the booking fee details that a customer has paid, click on Printable Receipt to view the details of the receipt. At the bottom you will see the Booking Fee details applied.
If a customer has additional questions about the Sawyer Booking Fee, we’re here to help! Here is a resource you can share that explains more about the fee and how it is used.