This feature is included in the Grow and Scale pricing plans. It is not included in the Launch plan. If you would like to upgrade your subscription plan or learn more about the different pricing tiers we offer, please visit Sawyer subscription plans and features here.
If you are a provider who went live prior to March 1, 2022, you will continue to have access to your current features as one of our legacy providers.
Are gift cards easy to set up?
Yes! You can start selling gift cards on your Sawyer Widget in less than five minutes.
Do gift cards work with appointments?
Yes! Parents can purchase gift cards and redeem them to book appointments. Credits can also be used towards appointments.
Do I get charged an extra fee when a client purchases a gift card?
Nope! You're responsible for the regular fees associated with your transactions on gift card purchases but no additional fees apply.
How do customers buy and redeem gift cards?
Customers buy gift cards through your widget! Gift cards can be redeemed when purchasing an activity.
How do customers receive gift cards?
Sawyer gift cards are totally digital! When a customer buys a gift card, they can select to receive the gift card by email or print it out. When gift cards are emailed to a customer, they automatically include a PDF that the customer can print. Gift cards can also be texted to a recipient's cell phone.
I use a third party for gift cards already! Why do I need them in Sawyer?
Sawyer gift cards are seamless and super easy for parents and providers to use! There are no hidden fees, in-app tracking, and payments apply seamlessly to purchases made on Sawyer.
Where can I find the terms and conditions for Sawyer gift cards?
You can find the terms and conditions for Provider Gift Cards here. If you have any additional questions, feel free to reach out to our accounts team at firstname.lastname@example.org.
Can I create coupons and discounts that apply to gift cards?
No. Read more on the discounts you can offer to your customers in our help center.
Do gift cards expire?
No. Gift cards do not expire.
Can gift cards be replaced or refunded?
Gift cards cannot be replaced or refunded if lost or stolen.
Can customers reload gift cards?
No, but customers can purchase a new gift card through your widget!
Can I restrict Gift Cards to only work on certain types of purchases?
I don’t currently offer Gift Cards. Should I?
Yes. You’re paid as soon as you sell a gift card, not after it is redeemed. It’s also a great way to help your biggest fans spread the word.
I don’t know a lot about Gift Cards. Is there anything else I should be aware of?
Yes. Laws and regulations can vary so make sure that you know all of the relevant info that applies to you, your business, and your customers.
Does Sawyer offer universal gift cards? What is a universal gift card?
Nope! Gift cards are not universal. A universal gift card is a gift card that would apply to all Sawyer providers. A good example of a universal gift card is an AirBnB gift card that can be used with any host. In contrast, Sawyer gift cards are unique to each provider.
Can I quick charge clients for gift cards?
Gift cards quick charge is only available to providers on a case-by-case basis. Please reach out to your account manager at email@example.com for more information.
What do I do if a client doesn't receive their digital gift card?
If a client does not receive or loses their digital gift, you cannot resend it to them. The client who ordered a gift card can download the PDF from the orders page in My Account. They can then resend it to the correct person.