A customer is able to browse services and activities on the Sawyer marketplace or on a provider schedule widget without needing an account. Once they interact with an activity, whether viewing more information or selecting a service to book, they will be prompted to create an account with Sawyer.
Once a customer creates an account, they will be able to manage any schedules, activities, and bookings, for any providers who partner with Sawyer, all in one place. This is a huge benefit for families as it makes booking services and updating their account information a breeze.
As a provider partnering with Sawyer, you will have access to customer information when they interact with your business as defined in our Privacy Policy and in the detailed scenarios below.
Existing Provider Customer Data: Any accounts that are added to your site prior to launching with Sawyer are owned by you. By working with us, you grant Sawyer the right to use this data to improve our products and services as defined in our Privacy Policy.
New Customer Data: When a customer creates their Sawyer account for the very first time directly on your schedule widget and opt-in to receive marketing and communications from your business, they will be added directly to your customer list.
Existing Sawyer Customer Data: When an existing Sawyer account holder books a service or activity on your schedule widget, they will be added directly to your customer list.
Please note: to keep our data secure, providers are not able to edit or delete existing parent billing information, emails, and passwords as this data is managed directly on the customer's Sawyer account. Providers have the ability to add alternative payment methods, add additional contact information, and add or update the child(ren) on an account at the request of the customer.
Should a customer need any assistance, please advise them to log in to their Sawyer account to make any necessary changes or email our support team directly at help@hisawyer.com. We are here to help!