To help Sawyer deliver an amazing booking experience for customers, we charge a flat service fee when a booking is confirmed.
A $1.99 Sawyer Booking Fee will be applied to orders placed on business sites that use the Sawyer Widget. This is a non-refundable fee and it is applied once per order at checkout.
It is not applicable on the following:
- orders that are $30 or less*
- new order charges from the roster or quick charges
- future recurring charges such as automatic billing, payment plans, and membership fees
- orders that contain products (ie. Parties, Packs, Memberships, Gift Cards)
The fee will be displayed at checkout if the payment due meets the minimum threshold and charged on the entire checkout cart. There will be an info icon for additional information on the fee. Customers will also see the fee reflected on their order confirmation. Here is a more detailed explanation of where the fee is visible.
Customers Booking on the Marketplace
A $2.99 Sawyer Booking Fee is currently applied to all orders placed on the Sawyer Marketplace (hisawyer.com) and is shown during checkout so your customers know what to expect.
This non-refundable fee is applied once per order and is not applicable on future recurring charges such as automatic billing, payment plans, and membership fees or on orders $30 or less*.
Customers can view the booking fee on every applicable order at checkout, in their order confirmation email, and on their order receipt when viewing their My Account orders page.
Customer booking fees help support Sawyer’s regulatory, security, and operational costs as well as help us continue to provide premium customer support to educational business owners who partner with us and customers who purchase on the Sawyer platform.