In Products> Gift Cards> Download Reports providers can view customers' gift card balances, purchases, and add-to-balance transactions.
Gift Card Reports:
List of all gift cards purchased (gift cards redeemed and not redeemed)
List of all gift card balances (only gift card funds that have been redeemed will appear here)
Gift Card Add-to-Balance Report
Transaction timeline of all Add-to-Balance transactions (all transactions/funds added by the provider to the customer gift card balance)
Gift Card Remove-from-Balance Report
Transaction timeline of all Remove-from-Balance transactions (all transactions/funds removed by the provider from the customer gift card balance)
Note: Providers will not see unredeemed gift card funds, from a purchased gift card, in a recipient's account until the recipient redeems the funds at checkout, with the pin number and code given in their email. Until the gift card redemption, these funds will only appear on the gift card purchases report.
Can providers see how much of the gift card balance has been used?
If a provider is looking for how much of a gift card's balance is used they can go to the contact profile. More comprehensively, the information also is spread amongst two reports, the Gift Card Purchases Report and the Gift Card Balances Report.