If you want to refund a cancelled order that contains a gift card, follow the steps below. Please note this is not a cash refund and you cannot refund gift cards for cash.
Navigate to the Order
Select Cancel Order
Be Prompted to Refund to Gift Card Balance
Enter the Refund Amount
Enter the Reason for Refund
Press Refund
You can locate orders in Financials > Orders. You can also locate orders by going to Contacts > Orders tab > Specific order or going to Contacts > Gift Cards. Individual orders will reflect the breakdown of a transaction. If a client pays with a gift card, this will appear on their order.