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To Refund an Order Back to a Gift Card 

Dana Browne avatar
Written by Dana Browne
Updated over 3 weeks ago

If you want to refund a cancelled order that contains a gift card, follow the steps below. Please note this is not a cash refund and you cannot refund gift cards for cash.

  1. Navigate to the Order

  2. Select Cancel Order

  3. Be Prompted to Refund to Gift Card Balance

  4. Enter the Refund Amount

  5. Enter the Reason for Refund

  6. Press Refund

You can locate orders in Financials > Orders. You can also locate orders by going to Contacts > Orders tab > Specific order or going to Contacts > Gift Cards. Individual orders will reflect the breakdown of a transaction. If a client pays with a gift card, this will appear on their order.

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