If a client does not receive or loses their digital gift, you as the business are not able to resend it to them. Instead, the purchaser of the gift card can do so by following these steps:
Log in to hisawyer.com
Hover over your name in the top right corner and select Orders
Select the order associated with the gift card purchase
There will be the option to download the gift card PDF, which can be manually sent to the recipient.