📝 Overview
Sawyer offers two important email management features that help you communicate with customers and reduce manual work. Activity reminder emails automatically notify customers about their upcoming activities, while reply-to email settings let you control where customer responses go. Both features are configurable in your account settings and give you flexibility in how you manage customer communication.
🔔 Activity Auto-Reminder Emails
Click the arrow to learn how to set up automatic reminders that notify customers about their upcoming activities.
Click the arrow to learn how to set up automatic reminders that notify customers about their upcoming activities.
Enable Activity Reminders
Log into your Sawyer account
Click your business name in the top right corner
Select Settings
Click the Email tab
Toggle on Activity Reminder Email (this feature is off by default)
Choose your reminder frequency:
Before every activity instance: Sends an email 24 hours before each activity starts
Weekly reminder: Sends a single consolidated email every Monday at midnight ET (12:00 AM ET) listing all activities for that week
Current Limitations: You cannot customize the timing, email content, or when individual customers receive reminders. These settings apply to all customers and activities.
What Customers Receive
When activity reminders are enabled, customers will receive emails that include:
Activity name
Registered participant name
Date and time of the activity
Location
Instructor name
Access information (if the activity is online)
Multiple Registrations: If a customer has multiple family members registered for the same activity, they'll receive separate reminder emails for each participant.
Email Frequency by Mode: With weekly reminders, each email arrives once per week and covers all activities scheduled through the following Sunday.
Customer Notification Preferences
Customers can control whether they receive activity reminder emails through their own account settings. They can manage this by logging into their Sawyer account, going to the Account page, and adjusting their notification preferences.
💬 Reply-To Email Settings
Click the arrow to learn how to adjust the email settings
Click the arrow to learn how to adjust the email settings
Set Your Reply-To Email
Click your business name in the top right corner of your account
Select Settings
Find Reply To Email
Enter the email address where you want customer replies to arrive
Click Save
Important: Only one email address can be set as your reply-to email. By default, this is the email address of the first Owner user added to the account.
How It Works
When customers reply to any email you send through Sawyer (order confirmations, class rosters, etc.), their response goes directly to the email address you've configured. This allows you to centralize customer feedback and manage responses in one place.
💼 Best Practices for Reply-To Emails
Click the arrow to learn more about best practices for emails
Click the arrow to learn more about best practices for emails
For Small Businesses
Create a dedicated business email address to keep customer replies separate from your personal work email:
Create a secondary email account through your web hosting service
Examples: [email protected] or [email protected]
Use this as your reply-to email and log in to review customer feedback separately
This keeps your inbox organized and focuses customer communication in one space
For Teams or Front Desk Operations
If multiple team members need to see customer replies:
Create a shared email account that your team can access
Set this shared account as your reply-to email
Designate your front desk or customer service team to manage it
Team members can see the conversation history and pick up where previous interactions left off
Monitor all replies by checking your sent folder in Sawyer
❓ Frequently Asked Questions
Find answers to common questions about email settings and reminders.
Why did I receive a reminder email for an event I’m not attending?
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Click the arrow to view the answer
This could occur if your email is listed as a contact or "Reply to Email" for the event. Check your account settings to verify your email configurations.
Can customers control whether they receive activity reminder emails?
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Click the arrow to view the answer
Yes. Customers can manage their notification preferences by logging into their Sawyer account, going to the Account page, and adjusting their notification settings. They can turn activity reminders on or off independently.
What's the difference between "before every activity instance" and "weekly reminder"?
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Click the arrow to view the answer
"Before every activity instance" sends a reminder 24 hours before each individual activity begins. "Weekly reminder" sends one consolidated email every Monday at midnight ET that lists all activities scheduled for that week.
Can I customize the content or timing of activity reminder emails?
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Click the arrow to view the answer
No. The current version does not allow customization of email content, timing, or delivery schedule. All customers receive the same format and frequency you select.